Microsoft Live Search Redesign

Posted by Roger TSAI

Consultancy for Microsoft Live search team

Morgan Stanley Product Website

Posted by Roger TSAI

Consultancy for Morgan Stanley IT Department

Amazon Homepage Redesign

Posted by Roger TSAI

Consultancy for Amazon.com

Observation & Interview

Posted by Unknown On 8:22 AM
Observation

will put the observation video clips later

1. cooking

2. using hair dryer

3. listen to music


Interview
Digest of remarkable point from interview:

what kind of situation related to cell phone using bothers her:


1. while low bat,, cellphone's annoying beeping alarm


2. don't want to be found anytime, but cannot turn off the cellphone, so just leave the annoying ringtone keep ringing(and even more annoying part is, people surrounded ask you why don't you pick it up?)


3. under this(see above 2.) condition, even if chose to ignore the call, later still have to reply( really don't want to, but have to...) with some excuse (especially boss, pain on the neck, coz he'll keep calling you every 2 minutes)


4. or when some people call, you see the name on the screen, you think you have to prepare yourself and call back later, but the ringtone keep bothering you until it stop.


5. and when someone keeps calling you, and you keep trying to call back, sometimes the system isn't clear enough so it seems like he's busy calling someone so you can't call in, and you're in the same situation as he see


6. or you have to turn off the music before you pick it up, so you'll have to hurry to run to your phone and hurry turn music volume off and then pick up the phone before the phone is hang up by caller.


7. while watching DVD, she doesn't want to be bothered by phone call (usually just ignore that call)


8. use cellphone as watch, date


9. use cellphone recording function to record concert


10. if phone ring well she's busy in house work, usually she doesn't go pick up the phone

 

11. don't know who's phone call because of the same ringtone




==============  =============  =============

possible solution:

1. filter call 

2. auto reply

3. write notes while talking on phone

4. phone camera privacy concern

5. the anti losing-cellphone function is useful (can I design a simple device to track cellphone)

6. give excuse suggestion?

0 Response to "Observation & Interview"